Documents to Digital: The future of Records Management
Speaker: Zoë Rowland
As Information & Knowledge Manager at the London Borough of Hackney, Zoë Rowland is part of a multi disciplinary team which completed a corporate implementation of Electronic Document and Records Management for 3,500 users in December 2009.
This session will cover the challenge of document modernisation, how EDRM supports the Council’s wider Information management strategy and the accomplishments of LBH as an aspiring Local Authority. It will discuss the positive and negative impacts on staff and the Council’s bottom line, as well as considering how the Council will build on this platform to drive efficiency savings.
The London Borough of Hackney has worked with TNT Business Solutions to deliver off-site storage and scanning facilities and this session will demonstrate how this public private partnership has enabled the information ‘overhaul’ required at Hackney in order to move to full digital working and a ‘Service First’ customer centric approach. In the current economic climate, public private partnerships are more relevant than ever in the evolution of records management.